Returns & Exchanges
At DsSupplies, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. We aim to make your shopping experience risk-free by providing a straightforward and transparent exchange and refund process.
Initiate Your Request
Log into your customer account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to prevent damage during transit.
Ship the Items
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing